Pure Acai™ Acai Powder
Frequently Asked Questions

Pure Acai™ Powder Product Questions | Buying Pure Acai Products | Shipping Questions

 

Pure Acai™ Acai Powder Product Questions

Q. Why should I consider Pure Acai™ acai powder over other products?

A. Pure Acai™ acai powder only use certified organic, freeze-dried FairTrade Acai.

• Freeze-drying Acai has been shown to keep the maximum of the Acai's vitamins, minerals and antioxidant qualities during processing.
  
• Organic Acai keeps the final product free from artificial ingredients, or contamination by potentially harmful pesticides.
  
• Fair Trade Acai means that the people involved in the growing, harvesting and processing of the Acai have been paid a fair wage. This is turn means that local communities survive, and are better able to enjoy a recognisable quality of life.
  You can view all our certification here: Pure Acai™ certification.

 

Q. Is Acai powder safe?

A. Yes.

• Acai itself has not shown any known side effects.
  
• Pure Acai™ acai powder contains only pure Acai, with absolutely nothing else added.
  
• Pure Acai™ acai powder is manufactured to GMP Code of Practice and ISO9001:2000 Quality Accreditation. The manufacturing facility is also FDA and EPA registered, comply with the Food Supplements (England) Regulations 2003 which came into effect on the 1st August 2005 and comply with all MHRA regulations.

 

Q. Is Pure Acai™ Acai Powder Guaranteed?

A. Yes.

1. We are so confident in the quality of our Pure Acai™ acai powder, that you get a 14 day, unconditional, no-questions-asked, full money-back guarantee on used products. If for any reason you are not 100% delighted with Pure Acai™, simply return the empty tub within 30 days for a full refund of your purchase price. Please read the full terms here: Pure Acai™ Guarantee

2. You also have protection under the "Distance Selling Regulations" as implemented in the UK. You are entitled to a cooling-off period of 7 working days within which you can cancel your order by confirmation in writing. The 7 working days begins the day after goods are delivered. A full refund will be given on unused products.

 

Q. What is the recommended dosage with Pure Acai™ Acai powder?

Take 2-5 teaspoons a day in juice, smoothie or ice cream or as recommended by your health care professional.

 

Buying Pure Acai Products

Q. How do I place an order?

A. You can buy Pure Acai™online by credit/debit card, or by cheque/postal order.

The fastest way to order is by using one of two online payment options we offer you.
We use Google Checkout and Paypal to process your payment securely and safely. We never get to see any of your financial details. Your debit/credit card details, and/or your bank account details are 100% safe. PLUS you also have the extra guarantees from Google Checkout and Paypal should you be at all dissatisfied with your order.

 

Q. Will I get re-billed?

A. No, never.

We do NOT offer any monthly ordering plans.
All orders from our website are "one off" orders - you will never be re-billed.
Also, as we use Google Checkout and Paypal to process your payment, we never get to see your payment details - so it's impossible for us to re-bill you even if we wanted to (which we don't!).

Q. I'm not in the UK, can I still order Pure Acai™ from your website?

A. Yes, we send our products worldwide.

Obviously we have to charge a little extra for sending orders out of the UK, which is why we have separate order pages for Europe, and the rest of the World.
You'll find the links on the order page.

Q. Is my email safe? Are you going to send me loads of marketing messages?

A. Not unless you want us to.

We greatly respect your privacy, and we promise we will never sell, share, rent or reveal your e-mail address or any of your personal information to any third party, business or outside entity.
When paying for your order via Google Checkout, you can actually hide your email address from us if you want!

 

Shipping Pure Acai

Q. How long will it take to receive my order?

A. We do our best to process and send out orders within 24 hours.

All orders are sent by Royal Mail, with all orders having a "Proof of Posting" certificate.
UK orders are sent First Class. UK customers should receive their order between 3 and 4 working days.

Overseas orders are sent by insured post, either Airsure™ or International Signed For™. Overseas customers should receive their orders between 4 and 15 days, depending what part of the world.

 

Q. How is my order packaged?

A. All orders are sent in discreet protective bubble envelopes.

 

Q. What happens if I don't receive my order?

A. We replace it.

We obtain a "Proof of Posting" certificate for all the orders we sent out.
UK orders - Larger orders are sent "Recorded Delivery", which requires a signature on delivery. If you are out when the Royal Mail call, a red and white card will be left at your address asking you to contact your local Sorting Office.

If you are out during the day, please check for this card as it is often mistaken for junk mail.

If after 7 working days you still have not received your order, please email us here, an we will send out a replacement while starting a claim with the Royal Mail who will contact you for signed confirmation of the lost order.
Europe and Worldwide Orders. If you haven't received your order within 15 working days, please contact us here.

 

Have we missed your question? Email us here